Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state-of-the-art rail served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employees, customer and environmental safety. 

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. 

Essential Job Summary:

The Operations Site Manager manages the assigned scope of responsibility within a line of business and/or at specific site within a market. May be assigned single or multiple depots, building facilities, expense management, operations staff to maintain and ensure safe performance and productivity metrics and processes.

Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Ensures smooth operation of transfer station regarding unloading, loading, weighing, and sorting.
• Reviews and evaluates work to ensure quality, timeliness and ensures quality control in adherence to policies and procedures.
• Report to and communicate with Director of Post Collection, on opportunities to distinguish trends and recognize problems and implement plan of action.
• Manages the day-to-day operations of the transfer station and rail yard(s), and provides daily support to Operations manager(s), supervisors in transfer station, scale operators, operations, and laborers.
• Develop and implement operational procedures to maximize efficiency and minimize costs.
• Coordinates the loading of trailers and the unloading of materials.
• Executes necessary precautions to ensure safety and compliance with Company, OSHA, and other standards and regulations.
• Ensures thorough root cause investigations for all injuries and incidents, following up with consistent discipline and retraining and that management.
• Oversees personnel needs of the depot including selecting, coaching, disciplining, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions adhering to CBA where applicable.
• Participates in regular P&L reviews to ensure that budgets are met; develops and implements programs for optimal equipment utilization, equipment maintenance, and labor and material costs.
• Responsible for conducting monthly safety meetings/ training sessions.
• Promote a “safety before schedule” mindset throughout operation.
• Performs site inspections and addresses facility issues timely.
• Interacts with local city, municipal, and county agencies to ensure customer satisfaction, improve efficiency, renew contracts and negotiate new contracts; establishes IWS as a good corporate citizen and valued resource.

Requirements and Qualifications:

• 7 – 10 years of work experience (in addition to education requirement) in solid waste operations leading employees
• Associate’s degree (accredited) or in lieu of degree, high school diploma or GED (accredited) and 5 years of relevant work experience
• 3 + years of supervisory experience
• Effectively handle employee grievances and conduct investigations
• Prior experience in environmental services a plus
• Experience with transfer stations and heavy equipment operations.
• Experience overseeing business plans, developing and tracking budgets
• Demonstrated ability to use a data-driven approach to decision making
• Leadership capabilities working across a matrix organization
• Experience implementing safety (OSHA) programs and equipment specifications
• Proven ability to work efficiently with minimal direct supervision
• Demonstrated ability to motivate others to achieve results
• Proven experience meeting business commitments, driving change and implementing process improvements
• Excellent interpersonal and customer service skills
• Strong organizational skills and attention to detail
• Time management skills with a proven ability to meet deadlines
• Analytical and critical thinking skills
• Proficient with Microsoft Office suite or related software
• Must be able to work outdoors in all kinds of weather.
• Proven experience in managing labor relations in a unionized environment
• Excellent computer skills with the ability to handle multiple programs and systems.
• Must be able to communicate effectively and professionally via e-mail, telephone and 2-way devices
• Must have desire and ability to learn the company’s software applications
• Willingness to work flexible hours, including weekends and occasional holidays
• Ability to lift up to 50lbs
• Must be able to walk around the facility
• Bilingual (English / Spanish) a plus

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state-of-the-art rail served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employees, customer and environmental safety. 

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. 

Essential Job Summary:

Operations Supervisor II is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off and container delivery pick up). The Operations Supervisor II manages drivers and helpers and works with the Operations Hauling Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned.  

Route Planning and Safety Awareness

• Manage a team of Drivers and Helpers
• Check in Drivers and helpers ensuring they are fit for duty, in uniform, and have proper PPE.
• Understand and provide leadership to achieve and communicate about safety goals and objectives.
• Analyze drivers’ routes to assess any unsafe conditions and work with the sales and dispatch team to remove unsafe conditions identified.
• Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
• Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective safety program.
• Conduct route observations and coach drivers on safe driving and monitor progress. 
• Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.
• Monitor telematic system for unsafe events (distracted driving, seatbelt use, speeding, etc) and coach employees on unsafe driving behaviors
• Perform route vehicle inspections – safety lane.
• Respond to vehicle accidents and conduct preliminary investigations.
• Survey a new stop for safe service.
• Monitor/supervise DVIR pre and post trip activities by driver 
• Ensure adherence to DOT regulations, environmental compliance, and municipal ordinances.
• Maintain accurate route documentation, service records, and regulatory paperwork.

Customer Experience

• Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
• Understand missed pickup goals and meet or exceed expectations related to those goals.
• Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
• Interact with customers to solve and rectify any issues and improve the overall customer experience.
• Communicate any changes/needs to the appropriate contact for Municipal work.
• Onsite customer visits may be required periodically.
• Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.

Efficiency

• Identifies, evaluates, and develops route assignments that are cost effective and meet business objectives.
• Provides detailed analysis of route performance to ensure all pickups are made and are done on a timely manner.
• Understand missed pickup goals and meet or exceed expectations related to those goals.
• Review weight audit activity – following a truck.
• Route audit to ensure we are not picking up cancelled customers.
• Work with Dispatch to manage door traffic.
• Monitor employee attendance, punctuality, and performance.
• Verify proper waste segregation and disposal procedures are followed.

Employee Engagement

• Create a collaborative, communicative team environment and drive employee engagement with the Company.
• Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company.

Requirements and Qualifications:

• 3-8 years of experience in waste management operations
• 3+ years of supervisory experience in waste management, transportation, and/or logistics services
• Experience with route optimization and efficiency improvement.
• Associate’s degree or higher in Business, Logistics, or related field preferred or equivalent in work experience
• Knowledge of DOT requirements for commercial vehicles
• Strong analytical skills 
• Knowledge of PowerBI preferred 
• Computer skills (Microsoft Outlook and basic Excel)
• Must have desire and ability to learn the company’s software applications Must possess strong written, verbal and interpersonal communication skills
• Defensive Driving (Smith System 5 Keys)

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state-of-the-art rail served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employees, customer and environmental safety. 

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. 

Overview: Reporting to the Site Manager, the Operations Manager manages the day-to-day operations of a single depot and establishes and maintains performance and productivity metrics and cost management processes.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned.  

• Manages the day-to-day operations of the depot and provides daily support to supervisors in ensuring quality and budget performance.
• Monitors budget and operating metrics while diagnosing and improving processes, procedures, and performance.
• Executes necessary precautions to ensure safety and compliance with Company, OSHA, and other standards and regulations.
• Ensures thorough root cause investigations for all injuries and incidents, following-up with consistent discipline and retraining.
• Oversees personnel needs of the department including selecting, coaching, disciplining, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.
• Formulates both short-term and long-term goals and action plans in conjunction with the Site Manager and/or Director of Operations.
• Participates in regular P&L reviews to ensure that budgets are met; develops and implements programs for optimal equipment utilization, equipment maintenance, and labor and material costs.
• Interacts with local city, municipal, and county agencies to ensure customer satisfaction, improve efficiency, renew contracts and negotiate new contracts; establishes IWS as a good corporate citizen and valued resource.
• Works with functional groups to resolve employee relations and labor relations issues.

Supervisory Responsibilities
The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:

• Direct supervision of full-time employees: 5
• Indirect supervision of full-time employees: 100

What does it take to be an Operations Manager with IWS?
The requirements listed below are representative of the qualifications necessary to perform the job.

Education and Experience

• Education: Associate degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 2 years of relevant work experience.
• Experience: 3 years of work experience (in addition to education requirement) in transportation, logistics, or solid waste operations in which coaching, routing assessments and leading employees

Other Knowledge, Skills or Abilities Required

• Experience in a position involving operations, customer service, community relations, health and safety, financial, and human resources function, experience as a supervisor or manager; experience implementing safety (OSHA) programs and equipment specifications, experience preparing and managing budgets, and experience resolving labor relations issues required.

Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: office/field setting.

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.