Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state-of-the-art rail served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employee, customer and environmental safety. 

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. 

Essential Job Summary:

Job Highlights
 

Site Manager manages the assigned scope of responsibility within a line of business and/or at specific site within a market.  May be assigned single or multiple depots, building facilities, expense management, operations staff to maintain and ensure safe performance and productivity metrics and processes. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.  

• Manages the day-to-day operations of the depot(s), and provides daily support to Operations manager(s), supervisors in ensuring quality and budget performance. 
• Monitors budget and operating metrics while diagnosing and improving processes, procedures, and performance. 
• Executes necessary precautions to ensure safety and compliance with Company, OSHA, and other standards and regulations. 
• Ensures thorough root cause investigations for all injuries and incidents, following-up with consistent discipline and retraining and that management  
• Oversees personnel needs of the department including selecting, coaching, disciplining, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions. 
• Formulates both short-term and long-term goals and action plans in conjunction with the Site Manager(s) and Director of Operations. 
• Participates in regular P&L reviews to ensure that budgets are met; develops and implements programs for optimal equipment utilization, equipment maintenance, and labor and material costs. 
• Interacts with local city, municipal, and county agencies to ensure customer satisfaction, improve efficiency, renew contracts and negotiate new contracts; establishes IWS as a good corporate citizen and valued resource. 
• Works with functional groups to resolve employee relations and labor relations issues. 

Requirements and Qualifications:

Requirements: 

Supervisory experience:  5+ years supervisory/team management experience to include direct and indirect reports. 

Education and Experience

• Education: Associate degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 2 years of relevant work experience. 
• Experience: 3 years of work experience (in addition to education requirement) in transportation, logistics, or solid waste operations in which coaching, routing assessments and leading employees 

Other Knowledge, Skills or Abilities Required

• Experience in a position involving operations, customer service, community relations, health and safety, financial, and human resources function, experience as a supervisor or manager; experience implementing safety (OSHA) programs and equipment specifications, experience preparing and managing budgets, and experience resolving labor relations issues required. 

Career opportunities 

We believe in providing the training and development you need to grow your career with Interstate Waste Services. Many of our Supervisors, Managers, and other leadership staff started their careers as Helpers, Drivers, or Dispatchers. IWS is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. 

Additional Information

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state-of-the-art rail served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employees, customer and environmental safety. 

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. 

Essential Job Summary:

Operations Supervisor II is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off and container delivery pick up). The Operations Supervisor II manages drivers and helpers and works with the Operations Hauling Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned.  

Route Planning and Safety Awareness

• Manage a team of Drivers and Helpers
• Check in Drivers and helpers ensuring they are fit for duty, in uniform, and have proper PPE.
• Understand and provide leadership to achieve and communicate about safety goals and objectives.
• Analyze drivers’ routes to assess any unsafe conditions and work with the sales and dispatch team to remove unsafe conditions identified.
• Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
• Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective safety program.
• Conduct route observations and coach drivers on safe driving and monitor progress. 
• Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.
• Monitor telematic system for unsafe events (distracted driving, seatbelt use, speeding, etc) and coach employees on unsafe driving behaviors
• Perform route vehicle inspections – safety lane.
• Respond to vehicle accidents and conduct preliminary investigations.
• Survey a new stop for safe service.
• Monitor/supervise DVIR pre and post trip activities by driver 
• Ensure adherence to DOT regulations, environmental compliance, and municipal ordinances.
• Maintain accurate route documentation, service records, and regulatory paperwork.

Customer Experience

• Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
• Understand missed pickup goals and meet or exceed expectations related to those goals.
• Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
• Interact with customers to solve and rectify any issues and improve the overall customer experience.
• Communicate any changes/needs to the appropriate contact for Municipal work.
• Onsite customer visits may be required periodically.
• Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.

Efficiency

• Identifies, evaluates, and develops route assignments that are cost effective and meet business objectives.
• Provides detailed analysis of route performance to ensure all pickups are made and are done on a timely manner.
• Understand missed pickup goals and meet or exceed expectations related to those goals.
• Review weight audit activity – following a truck.
• Route audit to ensure we are not picking up cancelled customers.
• Work with Dispatch to manage door traffic.
• Monitor employee attendance, punctuality, and performance.
• Verify proper waste segregation and disposal procedures are followed.

Employee Engagement

• Create a collaborative, communicative team environment and drive employee engagement with the Company.
• Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company.

Requirements and Qualifications:

• 3-8 years of experience in waste management operations
• 3+ years of supervisory experience in waste management, transportation, and/or logistics services
• Experience with route optimization and efficiency improvement.
• Associate’s degree or higher in Business, Logistics, or related field preferred or equivalent in work experience
• Knowledge of DOT requirements for commercial vehicles
• Strong analytical skills 
• Knowledge of PowerBI preferred 
• Computer skills (Microsoft Outlook and basic Excel)
• Must have desire and ability to learn the company’s software applications Must possess strong written, verbal and interpersonal communication skills
• Defensive Driving (Smith System 5 Keys)

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state-of-the-art rail served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employees, customer and environmental safety. 

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. 

Overview: Reporting to the Site Manager, the Operations Manager manages the day-to-day operations of a single depot and establishes and maintains performance and productivity metrics and cost management processes.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned.  

• Manages the day-to-day operations of the depot and provides daily support to supervisors in ensuring quality and budget performance.
• Monitors budget and operating metrics while diagnosing and improving processes, procedures, and performance.
• Executes necessary precautions to ensure safety and compliance with Company, OSHA, and other standards and regulations.
• Ensures thorough root cause investigations for all injuries and incidents, following-up with consistent discipline and retraining.
• Oversees personnel needs of the department including selecting, coaching, disciplining, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.
• Formulates both short-term and long-term goals and action plans in conjunction with the Site Manager and/or Director of Operations.
• Participates in regular P&L reviews to ensure that budgets are met; develops and implements programs for optimal equipment utilization, equipment maintenance, and labor and material costs.
• Interacts with local city, municipal, and county agencies to ensure customer satisfaction, improve efficiency, renew contracts and negotiate new contracts; establishes IWS as a good corporate citizen and valued resource.
• Works with functional groups to resolve employee relations and labor relations issues.

Supervisory Responsibilities
The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:

• Direct supervision of full-time employees: 5
• Indirect supervision of full-time employees: 100

What does it take to be an Operations Manager with IWS?
The requirements listed below are representative of the qualifications necessary to perform the job.

Education and Experience

• Education: Associate degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 2 years of relevant work experience.
• Experience: 3 years of work experience (in addition to education requirement) in transportation, logistics, or solid waste operations in which coaching, routing assessments and leading employees

Other Knowledge, Skills or Abilities Required

• Experience in a position involving operations, customer service, community relations, health and safety, financial, and human resources function, experience as a supervisor or manager; experience implementing safety (OSHA) programs and equipment specifications, experience preparing and managing budgets, and experience resolving labor relations issues required.

Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: office/field setting.

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state-of-the-art rail served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employees, customer and environmental safety.

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.

Essential Job Summary:

The Dispatcher coordinates and manages daily waste collection operations, ensuring efficient route execution and timely customer service. This role serves as the central communication hub between drivers, supervisors, and customers, optimizing vehicle deployment and responding to dynamic operational challenges. The Dispatcher is also responsible for promoting and monitoring employee safety and take proactive steps to identify, evaluate and remove safety hazards.

The successful candidate must have experience managing both themselves and others. The Dispatcher is a self-directed role and will be responsible for establishing and documenting procedures for live dispatching.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Establish and maintain a positive relationship with all Drivers as well as other colleagues as our depots and transfer stations.

• Ensure Drivers and trucks are being utilized to their full potential.

• Manage daily truck activity to ensure driver productivity is commensurate with hours worked.

• Set up crew sheets and notify all employees of their schedules.

• Continuously monitor hours worked and ensure DOT compliance for Drivers.

• Continuously monitor Driver performance and provide coaching as well as discipline as necessary.

• Ensure compliance with safety policies and protocols as well as federal, state and local regulations.

• Perform routine inspections on the trucks and equipment to ensure proper care and routine maintenance.

• Review Driver requests for container switches or repairs, and enter service tickets into the company database.

• Ensure all accidents and injuries are thoroughly documented and distribute reports to the Safety and Risk teams for follow up.

• Prepare and Deliver Regular Reports to Senior Management.

• Field calls from customer service and handle appropriately.

• If call is related to service not performed on a specific site address by speaking with the driver.

• Monitor dispatch mailbox and handle requests appropriately.

• Monitor system for missed pick ups and disposition them within 60 minutes.

• Monitor system for driver progress, comments, skips, extras.

• Conduct employee check-in procedure: inspect DVIR for completion, inspect route coversheet for completion of all necessary fields, inspect dump tickets being received, check route has been appropriately closed in the system.

• Reschedule any customers that were blocked.

• Tag any extra pick-ups in the system, follow-up with exceptions, stop services, missed stops, on call work orders and review pictures.

• Close out outstanding tickets in the system

• Act on loaded truck list from end of day.

• Monitor the call out line and adjust route and scheduling as necessary.

• Coordinate with other sites for equipment when necessary.

• Monitor and manage idle time.

• Ensure accurate geocoding of stops.

• Manage tablet inventory and ensure tablet use consistently across all routes

• Timely and accurate service alert notifications to customers.

• Optimize driver assignments to maximize efficiency and minimize overtime.

• Work with route optimization team and drivers to make routes more efficient

• Respond appropriately to vehicle breakdowns, accidents, or other field emergencies.

Requirements and Qualifications:

• 3+ years of Dispatching experience.

• Completion of relevant undergraduate degree or certificate program.

• Excellent written and verbal communication skills.• Ability to remain calm and focused under pressure.

• Demonstrated ability to work independently.

• Strong organization and time management skills.

• Demonstrated commitment to workplace safety.

• Knowledge of applicable traffic, transportation, and other laws and regulations.

• Intermediate to excellent computer skills, including Microsoft Excel.

• Defensive Driving (Knowledge of Smith System).

• Basic understanding of vehicle operations and limitations.

• May require occasional field visits to understand route challenges.

• May require early morning, evening, or weekend hours based on operational needs.

• Fluency in Spanish preferred not required.

• Experience from the waste management, transportation, or related industry.

• Experience working with operations software and tablet solution.

Additional Information

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio.  IWS is committed to delivering high-quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/residential customers.

Founded in 1998, IWS has grown over the years through acquisitions, many of which were family-owned businesses that remain a part of our team today. We’re proud to combine the resources of a large company with the values and care of a family-run business.

Essential Job Summary:

The Lead Dispatcher coordinates and manages daily waste collection operations across multiple sites, ensuring efficient route execution, timely customer service, and compliance with operational standards.  This role serves as the central communication hub between drivers, supervisors, and customers, optimizing vehicle deployment and responding to dynamic operational challenges. The Lead Dispatcher is also responsible for promoting and monitoring employee safety and take proactive steps to identify, evaluate and remove safety hazards.

The Lead Dispatcher is a self-directed role and will be responsible for establishing and documenting procedures for live dispatching as well as assisting with onboarding of new dispatch team members.

Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Coordinate and oversee dispatch activities for a large group of routes spanning multiple sites, ensuring timely and accurate route execution.
• Serve as the primary point of contact for all Drivers as well as other colleagues as our depots and transfer stations.
• Analyze route data to identify opportunities for optimization, cost reduction, and service improvement.
• Collaborate with Operation Site Managers and customer service to resolve service disruptions and ensure alignment on priorities.
• Ensure Drivers and trucks are being utilized to their full potential.
• Manage daily truck activity to ensure driver productivity is commensurate with hours worked.
• Set up crew sheets and notify all employees of their schedules.
• Continuously monitor hours worked and ensure DOT compliance for Drivers.
• Continuously monitor Driver performance and provide coaching as well as discipline as necessary.
• Ensure compliance with safety policies and protocols as well as federal, state and local regulations.
• Perform routine inspections on the trucks and equipment to ensure proper care and routine maintenance.
• Review Driver requests for container switches or repairs and enter service tickets into the company database.
• Ensure all accidents and injuries are thoroughly documented and distribute reports to the Safety and Risk teams for follow up.
• Prepare and Deliver Regular Reports to Senior Management.
• Field calls from customer service and handle appropriately.
• If call is related to service not performed on a specific site address by speaking with the driver.
• Monitor dispatch mailbox and handle requests appropriately.
• Monitor system for missed pick ups and disposition them within 60 minutes.
• Monitor system for driver progress, comments, skips, extras.
• Conduct employee check-in procedure: inspect DVIR for completion, inspect route coversheet for completion of all necessary fields, inspect dump tickets being received, check route has been appropriately closed in the system.
• Reschedule any customers that were blocked.
• Tag any extra pick-ups in the system, follow-up with exceptions, stop services, missed stops, on call work orders and review pictures.
• Close out outstanding tickets in the system
• Act on loaded truck list from end of day.
• Monitor the call out line and adjust route and scheduling as necessary.
• Coordinate with other sites for equipment when necessary.
• Monitor and manage idle time.
• Ensure accurate geocoding of stops.
• Manage tablet inventory and ensure tablet use consistently across all routes
• Timely and accurate service alert notifications to customers.
• Optimize driver assignments to maximize efficiency and minimize overtime.
• Respond appropriately to vehicle breakdowns, accidents, or other field emergencies.

Requirements and Qualifications:

• 3-8 years of Dispatching experience.
• Completion of relevant undergraduate degree or certificate program.
• Excellent written and verbal communication skills.
• Ability to remain calm and focused under pressure.
• Demonstrated ability to work independently.
• Strong organization and time management skills.
• Demonstrated commitment to workplace safety.
• Knowledge of applicable traffic, transportation, and other laws and regulations.
• Intermediate to excellent computer skills, including Microsoft Excel.
• Defensive Driving (Knowledge of Smith System).
• Basic understanding of vehicle operations and limitations.
• May require occasional field visits to understand route challenges.
• May require early morning, evening, or weekend hours based on operational needs.
• Fluency in Spanish preferred not required.
• Experience from the waste management, transportation, or related industry.
• Experience working with operations software and tablet solution.

Additional Information

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio.  IWS is committed to delivering high-quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/residential customers.

Founded in 1998, IWS has grown over the years through acquisitions, many of which were family-owned businesses that remain a part of our team today. We’re proud to combine the resources of a large company with the values and care of a family-run business.

Essential Job Summary:

The Lead Dispatcher coordinates and manages daily waste collection operations across multiple sites, ensuring efficient route execution, timely customer service, and compliance with operational standards.  This role serves as the central communication hub between drivers, supervisors, and customers, optimizing vehicle deployment and responding to dynamic operational challenges. The Lead Dispatcher is also responsible for promoting and monitoring employee safety and take proactive steps to identify, evaluate and remove safety hazards.

The Lead Dispatcher is a self-directed role and will be responsible for establishing and documenting procedures for live dispatching as well as assisting with onboarding of new dispatch team members.

Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Coordinate and oversee dispatch activities for a large group of routes spanning multiple sites, ensuring timely and accurate route execution.
• Serve as the primary point of contact for all Drivers as well as other colleagues as our depots and transfer stations.
• Analyze route data to identify opportunities for optimization, cost reduction, and service improvement.
• Collaborate with Operation Site Managers and customer service to resolve service disruptions and ensure alignment on priorities.
• Ensure Drivers and trucks are being utilized to their full potential.
• Manage daily truck activity to ensure driver productivity is commensurate with hours worked.
• Set up crew sheets and notify all employees of their schedules.
• Continuously monitor hours worked and ensure DOT compliance for Drivers.
• Continuously monitor Driver performance and provide coaching as well as discipline as necessary.
• Ensure compliance with safety policies and protocols as well as federal, state and local regulations.
• Perform routine inspections on the trucks and equipment to ensure proper care and routine maintenance.
• Review Driver requests for container switches or repairs and enter service tickets into the company database.
• Ensure all accidents and injuries are thoroughly documented and distribute reports to the Safety and Risk teams for follow up.
• • Prepare and Deliver Regular Reports to Senior Management.
• Field calls from customer service and handle appropriately.
• If call is related to service not performed on a specific site address by speaking with the driver.
• Monitor dispatch mailbox and handle requests appropriately.
• Monitor system for missed pick ups and disposition them within 60 minutes.
• Monitor system for driver progress, comments, skips, extras.
• Conduct employee check-in procedure: inspect DVIR for completion, inspect route coversheet for completion of all necessary fields, inspect dump tickets being received, check route has been appropriately closed in the system.
• Reschedule any customers that were blocked.
• Tag any extra pick-ups in the system, follow-up with exceptions, stop services, missed stops, on call work orders and review pictures.
• Close out outstanding tickets in the system
• Act on loaded truck list from end of day.
• Monitor the call out line and adjust route and scheduling as necessary.
• Coordinate with other sites for equipment when necessary.
• Monitor and manage idle time.
• Ensure accurate geocoding of stops.
• Manage tablet inventory and ensure tablet use consistently across all routes
• Timely and accurate service alert notifications to customers.
• Optimize driver assignments to maximize efficiency and minimize overtime.
• Respond appropriately to vehicle breakdowns, accidents, or other field emergencies.

Requirements and Qualifications:

• 3-8 years of Dispatching experience.
• Completion of relevant undergraduate degree or certificate program.
• Excellent written and verbal communication skills.
• Ability to remain calm and focused under pressure.
• Demonstrated ability to work independently.
• Strong organization and time management skills.
• Demonstrated commitment to workplace safety.
• Knowledge of applicable traffic, transportation, and other laws and regulations.
• Intermediate to excellent computer skills, including Microsoft Excel.
• Defensive Driving (Knowledge of Smith System).
• Basic understanding of vehicle operations and limitations.
• May require occasional field visits to understand route challenges.
• May require early morning, evening, or weekend hours based on operational needs.
• Fluency in Spanish preferred not required.
• Experience from the waste management, transportation, or related industry.
• Experience working with operations software and tablet solution.

Additional Information

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state-of-the-art rail served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employees, customer and environmental safety. 

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. 

Essential Job Summary:

The Administrative Assistant will play an integral role in supporting the day-to-day operations of our Hauling Depot. This role will primarily support operations management, overnight dispatchers alongside them, and the drivers and collection helpers on routes over the phone. The ideal candidate will have strong communication skills, computer skills, and the ability to multi-task.

Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Maintain comprehensive operational records including route sheets, work orders, and service documentation.
• Check-in and communicate with drivers and collection helpers around shift times daily
• Data entry regarding driver surveys, hours, miles, fuel, etc. on route sheets/logs
• Coordinate with dispatch on daily route assignments and changes.
• Make corrections (productivity data) within 24 hours.
• Enter productivity entry for previous day. All productivity must be entered within 48 hours of route completion.
• Receive and assist occasional customer service calls and communicate between drivers on routes
• Collect daily tickets and DVIR’s for processing; also injury/accident reports as needed
• Contact sales and/or customer service departments in case of service issues and updates
• Organize and distribute all paperwork from drivers or other staff
• Utilize system functionality for all functions of operations requiring data entry and accuracy.
• Coordinate and schedule operational meetings and training sessions.
• Prepare meeting agendas and record minutes for operations meetings.
• Maintain updated contact information for all operations personnel.
• Distribute important operational updates and policy changes to team members.
• Assist in maintaining records required for regulatory compliance.
• Help prepare documentation for audits and inspections.
• Assist with incident report documentation and filing.
• Trained in house to dispatch if interested and need arises
• Manage internal filing systems (both digital and physical) for operational documents.
• Prepare and distribute daily, weekly, and monthly operational reports.
• Compile data for regulatory compliance reporting.
• Assist in analyzing operational data to identify trends and improvement areas.

Requirements and Qualifications:

• Applicants must be at least 18 years of age and legally eligible to work in the United States.
• High school/GED education completed; higher education is a plus.
• Minimum 3 years experience as Administrative Assistant, or some type of Operations Support required.
• Fluency in English required, Spanish bilingual is a plus.
• Experience from waste management or transportation industry is strongly preferred.
• Experience in waste industry operations software is strongly preferred, but can be trained.
• Must have computer skills, including Microsoft Excel, Word,Outlook, TEAMS
• Ability to learn and conform to digital processes
• Ability to prioritize takes effectively
• Strong problem solving and decision-making capabilities
• High level of accuracy and attention to detail
• Adaptability to changing priorities and schedules
• Expertise with data entry and records management.
• Excellent organizational and time management abilities.
• Familiarity with DOT regulations and safety documentation.

Additional Information

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state-of-the-art rail served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employees, customer and environmental safety.

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.

Essential Job Summary:

The Manager of Hauling Operations manages the assigned scope of responsibility within a line of business and/or at specific site within a market. May be assigned single or multiple depots, building facilities, expense management, operations staff to maintain and ensure safe performance and productivity metrics and processes.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Manages the day-to-day operations of the depot(s), and provides daily support to Operations manager(s), supervisors in hauling, routing, labor planning, productivity tracking, and disposal activities.
• Supervise, train, and evaluate site personnel, including drivers, helpers, ops supervisors and dispatchers.
• Develop and implement operational procedures to maximize efficiency and minimize costs.
• Executes necessary precautions to ensure safety and compliance with Company, OSHA, and other standards and regulations.
• Ensures thorough root cause investigations for all injuries and incidents, following up with consistent discipline and retraining and that management.
• Oversees personnel needs of the depot including selecting, coaching, disciplining, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions adhering to CBA where applicable.
• Communicates with Customer Service and Sales as needed.
• Participates in regular P&L reviews to ensure that budgets are met; develops and implements programs for optimal equipment utilization, equipment maintenance, and labor and material costs.
• Responsible for conducting monthly safety meetings/ training sessions.
• Schedule regular defensive driving training sessions with safety team.
• Promote a “safety before schedule” mindset throughout operation.
• Performs site inspections and addresses facility issues timely.
• Ensures quarterly random drug screens are performed.
• Performs fleet inspections (Fleet Walk).
• Responsible for Route Optimization.
• Interacts with local city, municipal, and county agencies to ensure customer satisfaction, improve efficiency, renew contracts and negotiate new contracts; establishes IWS as a good corporate citizen and valued resource.

Requirements and Qualifications:

•  7 – 10 years of work experience (in addition to education requirement) in transportation, logistics, or solid waste operations in which coaching, routing assessments and leading employees
• Associate’s degree (accredited) or in lieu of degree, high school diploma or GED (accredited) and 5 years of relevant work experience
• 3 + years of supervisory experience
• • Effectively handle employee grievances and conduct investigations
• Prior experience in environmental services a plus
• Experience with fleet management and heavy equipment operations.
• Experience overseeing business plans, developing and tracking budgets
• Demonstrated ability to use a data-driven approach to decision making
• Leadership capabilities working across a matrix organization
• Experience implementing safety (OSHA) programs and equipment specifications
• Proven ability to work efficiently with minimal direct supervision
• Demonstrated ability to motivate others to achieve results
• Proven experience meeting business commitments, driving change and implementing process improvements
• Excellent interpersonal and customer service skills
• Strong organizational skills and attention to detail
• Time management skills with a proven ability to meet deadlines
• Analytical and critical thinking skills
• Proficient with Microsoft Office suite or related software
• Must be able to work outdoors in all kinds of weather.
• Proven experience in managing labor relations in a unionized environment
• Excellent computer skills with the ability to handle multiple programs and systems.
• Must be able to communicate effectively and professionally via e-mail, telephone and 2-way devices
• Must have desire and ability to learn the company’s software applications
• Willingness to work flexible hours, including weekends and occasional holidays

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio!  IWS is committed to delivering high-quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/residential customers.

Founded in 1998, IWS has grown over the years through acquisitions, many of which were family-owned businesses that remain a part of our team today. We’re proud to combine the resources of a large company with the values and care of a family-run business.

Essential Job Summary:

The Operations Supervisor is responsible for ensuring that solid waste materials are processed efficiently, on schedule, and according to approved procedures. This position involves the inspection of materials received at the Transfer Station, and includes determining and preventing the disposal of unauthorized, disallowed and/or incompatible materials at the Transfer Station. The Operations Supervisor oversees the operations of the tipping areas.

The work may also include the operation of various plant equipment, as well as participating in the work of the crew. The Operations Supervisor works under the direct supervision of the Director of Post Collections. Direct supervision is exercised over the work of Equipment Operators, Laborers, and Scale Operators. The Operations Supervisor is responsible for directing, planning and assigning the work of employees involved in these positions.

Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned.   

• Supervises and works with crew in the processing of solid waste materials.
• Reviews and evaluates work to ensure quality, timeliness and ensures quality control in adherence to policies and procedures.
• Coordinates the loading of trailers and the unloading of materials.
• Inspects equipment regularly to ensure proper operation or condition.
• Work closely with maintenance dept that scheduled maintenance is done to ensure plant is running at optimum performance.
• Executes necessary precautions to ensure safety and compliance with Company OSHA, and other standards and regulations
• Monitors the quality of materials being received by facility and notifies haulers and supervisory personnel of irregularities.
• Takes photographs of materials for documentation of violations; Oversees tipping work area to ensure organized operations.
• Provides information to subordinate workers regarding materials inspection and tipping floor operations.
• Oversees personnel needs of the department including selecting, coaching, disciplining, and training employees and evaluating employee performance. Provides input into termination, compensation and promotion decisions
• Formulates both short-term and long-term goals and action plans in conjunction with the Director of Post Collections.
• Participates in regular P&L reviews to ensure that budgets are met; develops and implements programs for optimal equipment utilization, equipment maintenance and labor and material costs
• Works with functional groups to resolve employee relations and labor relations issues
• Must be able to work a changing shift schedule to oversee all facets of the operations when they are occurring. Episodic overnight and weekend shifts are necessary
• Coordinate with transportation teams for inbound and outbound material flows
• Investigate incidents and implement corrective actions to prevent recurrence
• Foster a positive work environment focused on safety and productivity

Requirements and Qualifications:

• 3-8 years of experience in waste management operations
• 3+ years of supervisory experience in waste management, transportation, and/or logistics services
• Associate’s degree or higher in Business, Logistics, or related field preferred or equivalent in work experience
• Experience implementing safety (OSHA) programs and equipment specifications
• Proven ability to work efficiently with minimal direct supervision
• Demonstrated ability to motivate others to achieve results
• Proven experience meeting business commitments, driving change and implementing process improvements
• Excellent interpersonal and customer service skills
• Strong organizational skills and attention to detail
• Time management skills with a proven ability to meet deadlines
• • Analytical and critical thinking skills
• • Proficient with Microsoft Office suite or related software
• • Must be able to work outdoors in all kinds of weather.
• • Proven experience in managing labor relations in a unionized environment
• • Excellent computer skills with the ability to handle multiple programs and systems.

Additional Information

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio.  IWS is committed to delivering high-quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/residential customers.

Founded in 1998, IWS has grown over the years through acquisitions, many of which were family-owned businesses that remain a part of our team today. We’re proud to combine the resources of a large company with the values and care of a family-run business.

Essential Job Summary:

The Dispatcher coordinates and manages daily waste collection operations, ensuring efficient route execution and timely customer service.  This role serves as the central communication hub between drivers, supervisors, and customers, optimizing vehicle deployment and responding to dynamic operational challenges. The Dispatcher is also responsible for promoting and monitoring employee safety and take proactive steps to identify, evaluate and remove safety hazards.

The successful candidate must have experience managing both themselves and others. The Dispatcher is a self-directed role and will be responsible for establishing and documenting procedures for live dispatching.

Shift: 10 hours per day, plus every other Saturday and holiday availability required.

Start time between midnight – 2:00 AM.

Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned. 

• Establish and maintain a positive relationship with all Drivers as well as other colleagues as our depots and transfer stations.
• Ensure Drivers and trucks are being utilized to their full potential.
• Manage daily truck activity to ensure driver productivity is commensurate with hours worked.
• Set up crew sheets and notify all employees of their schedules.
• Continuously monitor hours worked and ensure DOT compliance for Drivers.
• Continuously monitor Driver performance and provide coaching as well as discipline as necessary.
• Ensure compliance with safety policies and protocols as well as federal, state and local regulations.
• Perform routine inspections on the trucks and equipment to ensure proper care and routine maintenance.
• Review Driver requests for container switches or repairs, and enter service tickets into the company database.
• Ensure all accidents and injuries are thoroughly documented and distribute reports to the Safety and Risk teams for follow up.
• Prepare and Deliver Regular Reports to Senior Management.
• Field calls from customer service and handle appropriately.
• If call is related to service not performed on a specific site address by speaking with the driver.
• Monitor dispatch mailbox and handle requests appropriately.
• Monitor system for missed pick ups and disposition them within 60 minutes.
• Monitor system for driver progress, comments, skips, extras.
• Conduct employee check-in procedure: inspect DVIR for completion, inspect route coversheet for completion of all necessary fields, inspect dump tickets being received, check route has been appropriately closed in the system.
• Reschedule any customers that were blocked.
• Tag any extra pick-ups in the system, follow-up with exceptions, stop services, missed stops, on call work orders and review pictures.
• Close out outstanding tickets in the system
• Act on loaded truck list from end of day.
• Monitor the call out line and adjust route and scheduling as necessary.
• Coordinate with other sites for equipment when necessary.
• Monitor and manage idle time.
• Ensure accurate geocoding of stops.
• Manage tablet inventory and ensure tablet use consistently across all routes
• Timely and accurate service alert notifications to customers.
• Optimize driver assignments to maximize efficiency and minimize overtime.
• Work with route optimization team and drivers to make routes more efficient
• Respond appropriately to vehicle breakdowns, accidents, or other field emergencies.

Requirements and Qualifications:

• 3+ years of Dispatching experience.
• Completion of relevant undergraduate degree or certificate program.
• Excellent written and verbal communication skills.
• Ability to remain calm and focused under pressure.
• Demonstrated ability to work independently.
• Strong organization and time management skills.
• Demonstrated commitment to workplace safety.
• Knowledge of applicable traffic, transportation, and other laws and regulations.
• Intermediate to excellent computer skills, including Microsoft Excel.
• Defensive Driving (Knowledge of Smith System).
• Basic understanding of vehicle operations and limitations.
• May require occasional field visits to understand route challenges.
• May require early morning, evening, or weekend hours based on operational needs.
• Fluency in Spanish preferred not required.
• Experience from the waste management, transportation, or related industry.
• Experience working with operations software and tablet solution.

Additional Information

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.